Refund Policy
Last updated: 27 October 2026
Every new student gets a free week with the platform's features, including the live session, so you can try everything before you pay.
1. 30-day plans (49 EGP and 74 EGP)
Because you can try the platform free for a week first, the 30-day plans are not refundable once paid, including if you stop using them before the 30 days end.
Exception, payment problems: if you were charged twice, charged the wrong amount, or paid but did not get access, we will either give you the access you paid for or refund the payment in full.
2. Live sessions (99 EGP per session)
- If you cancel before the session starts, you can choose a full refund or move to another session time.
- After the session has started, or if you did not attend, no refund is due.
- If we cancel the session, you choose: another session time or a full refund.
3. How to ask for a refund
Contact us by email at contact@progragaming.com or on WhatsApp at 011 08 716 729, and include:
- the email of the Google account you sign in with;
- the payment date and amount, and the payment reference if you have it;
- the reason for your request.
We review every request and reply within 3 business days.
4. How refunds are paid
Approved refunds are returned to the same payment method you used, through our payment provider Paymob. The time the money takes to appear depends on your bank or wallet provider. When a refund is made, the access it paid for ends.
5. Contact
- Email: contact@progragaming.com
- WhatsApp: 011 08 716 729
- Address: Villa 823, Al Yasmine Compound, Sheikh Zayed, Giza, Egypt